Shipping & Delivery Policy

Fast, secure, and discreet delivery across Australia. Every order is carefully processed and shipped with care.

Delivery Requirements

In most cases, couriers will deliver parcels without requiring identification. However, depending on the courier or local delivery rules, you may be asked to provide:

  • A valid photo ID
  • A signature upon delivery

This ensures secure delivery and helps protect your order.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect address details, missed delivery, or refusal to accept the parcel, the courier may return the order to us.

Re-delivery fees may apply in such cases.

Please ensure your shipping details are correct at checkout: View Cart

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or message. You can use this to follow your parcel in real time.

If you did not receive tracking details, please check your email inbox or spam folder.

For shipping updates, visit: Shipping & Delivery Page

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

If you need help updating your details, please contact us via: Contact Us

Need Help?

If you have any questions about your order, delivery status, or shipping concerns, our support team is ready to assist you.

Visit: Contact Support

You can also explore:

Order Support Summary

To ensure a smooth ordering experience, we recommend checking your order details carefully before completing checkout. This helps prevent delays in processing and delivery.

  • Confirm your shipping address is correct
  • Ensure payment is completed successfully
  • Check your email for order confirmation
  • Review product selection before placing order

You can view your order anytime here: Go to Cart

Why Shop With Us

At IGET Australia Vape, we focus on providing a reliable and professional shopping experience.

  • Fast order processing after payment confirmation
  • Secure and discreet packaging
  • Australia-wide shipping coverage
  • Real-time tracking for every order
  • Dedicated customer support team

Learn more about our business: About IGET Australia Vape

Frequently Asked Questions

How long does shipping take?

Delivery times vary depending on your location. Metro areas are usually faster than regional or remote areas.

Do I get tracking information?

Yes, once your order is shipped you will receive tracking details via email or message.

Is packaging discreet?

Yes, all orders are shipped in plain, unbranded packaging for privacy.

What if I enter the wrong address?

Please contact us immediately via our Contact Page. We are not responsible for delays caused by incorrect addresses.

Can I change my order after placing it?

Orders can only be changed before they are processed. Contact support as soon as possible.

Final Note

We are committed to providing a smooth, secure, and reliable delivery experience for all customers. Every order is carefully processed, packed, and shipped with attention to quality and accuracy.

If you need any assistance, our support team is always ready to help.

Visit our support page: Contact Us