Contact & Support
Get in touch with our support team for order assistance, product enquiries, shipping questions, and general support.
Contact Details
Order Support & General Enquiries
For all order support and general enquiries, please contact us using the details below.
Email: sales@igetaustraliashop.com
WhatsApp: +61 489917541
Response Time: Instantly during business hours
Order Enquiries
If your enquiry is about an existing order, please include the following details to help us respond faster:
- Full name used at checkout
- Order number (if available)
- A clear description of your issue
This helps our team locate your order quickly and provide faster assistance.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
All times are in local business hours.
Quick Help
Before contacting us, you may want to check the following:
- Shipping & Delivery information page
- Tracking details sent via email after dispatch
- Order confirmation email (check inbox or spam folder)
These steps often resolve common questions faster.
Important Note
We aim to reply as quickly as possible, however response times may be slightly longer during busy periods or weekends.
Our team works hard to respond to all enquiries as efficiently as possible.
Need Help Fast?
If your enquiry is urgent, please include “URGENT” in your message subject so we can prioritise your request.
This helps us identify and respond to time-sensitive issues faster.
Final Note
At IGET Australia Vape, we are committed to providing reliable customer support and a smooth shopping experience from order to delivery.
Thank you for choosing us. We appreciate your trust and support.