Returns & Refunds Policy

Last Updated: June 2026

We are committed to customer satisfaction and ensuring every order is carefully checked before dispatch.

Overview

At IGET Australia Vape, we aim to provide genuine, high-quality vaping products and a smooth shopping experience.

Please read this policy carefully before placing an order. It explains how returns, refunds, and replacements are handled.

Due to hygiene and safety reasons, we generally do not accept returns for opened, used, or tampered products.

A return may only be accepted if:

Return requests must be made within 7 days of receiving your order.

If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

Include:

We will review and provide a solution quickly.

If you believe a product is faulty, contact us before disposing of it.

Possible resolutions:

Damage from misuse or normal wear is not considered a fault.

Approved refunds are issued to your original payment method where possible.

Please allow 3–5 business days for processing after approval.

Orders can only be cancelled before they are processed or shipped.

Once dispatched, cancellation is not possible.

If your parcel is delayed or missing, contact us immediately so we can investigate with the courier.

Orders may be delayed if payment is under review by your bank or payment provider. Additional verification may be required before dispatch.